CHATIVOX Terms of Service

Effective: 2026-04-19 — Version: 1.0.0

These Terms of Service ("Terms") govern your access to and use of the CHATIVOX platform. CHATIVOX is an AI customer-support product consisting of an operator dashboard and an embeddable chat widget. By creating an account or using the service you agree to these Terms. If you do not agree, do not use the service.

1. Acceptance

By clicking "I accept" during registration, by installing the widget on a website you control, or by otherwise using the service, you accept these Terms on behalf of yourself and — where you act on behalf of an organization — that organization. The version you accept is recorded in our consent log alongside the version of the Privacy Policy in effect at that time.

2. Account registration

To use the dashboard you must provide an email address, set a password, and accept the current version of these Terms and the Privacy Policy. You are responsible for keeping your credentials secure and for all activity under your account. Notify us at security@chativox.com if you suspect unauthorized access.

3. Acceptable use

You agree not to:

• Use the service for activity that is unlawful in any jurisdiction where the service is offered.
• Attempt to bypass rate limits, authentication, or access controls.
• Reverse engineer, decompile, or otherwise try to extract the underlying source code except as permitted by applicable law.
• Upload content you do not have the right to process, including personal data of third parties without a lawful basis.
• Interfere with or disrupt the service or the networks that host it.
• Use the service to build or train a competing machine-learning product.
• Circumvent detection of prompt-injection attacks or intentionally trigger them against the AI.

We may suspend or terminate access for violations of this section without notice.

4. Tenant obligations

As a tenant, you are the data controller for any personal data of your end-visitors processed through the widget. You are responsible for:

• Having a lawful basis under GDPR Art. 6 for collecting and processing that data.
• Providing your end-visitors with a privacy notice that covers the CHATIVOX widget and references CHATIVOX as a processor.
• Ensuring the widget's consent panel is displayed and not suppressed.
• Responding to data-subject requests from your end-visitors as the primary point of contact. CHATIVOX will assist within 30 days where identification is possible.
• Not uploading payment-card data, special-category data (GDPR Art. 9), or data subject to HIPAA into chat content unless you have a separate written agreement with us.

5. Service availability

CHATIVOX is provided on a best-effort basis. We do not make specific uptime commitments under these Terms; any Service Level Agreement must be established in a separate written contract. We may perform maintenance and may modify or discontinue features with reasonable notice.

6. Fees and billing

Paid plans are billed through Paddle, which acts as the merchant of record for CHATIVOX subscriptions and handles payment processing, invoicing, and sales-tax compliance on our behalf. By subscribing you authorize recurring charges. Fees are non-refundable except where required by law. We may change prices with at least 30 days' notice for existing tenants. If your payment fails we may suspend access after a grace period. Invoice and payment history are retained as required by tax law.

7. Intellectual property

Our IP

The CHATIVOX software, service, brand, and documentation are owned by CHATIVOX and are licensed, not sold, to you for the duration of your subscription. These Terms do not grant you any trademark rights.

Your content

You retain ownership of content you upload (knowledge-base documents, custom prompts, branding). You grant CHATIVOX a worldwide, non-exclusive license to host, process, and display that content solely to provide the service to you.

End-visitor content

Conversation content generated by end-visitors belongs to the tenant as controller, subject to the end-visitor's rights under applicable privacy law.

Feedback

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

8. Data Processing Addendum

Tenants processing personal data of EU/UK/California residents may request a Data Processing Addendum ("DPA"). A standard DPA including the Standard Contractual Clauses is available at /legal/dpa (placeholder — published before production launch). The DPA is incorporated by reference once executed and governs CHATIVOX's processing of your end-visitors' personal data.

9. Termination

By you

You may cancel your subscription at any time from the dashboard. On cancellation you may export your data for 30 days; after that it is deleted unless retention is required by law.

By us

We may terminate your account with notice for material breach. We may suspend without notice for activity that threatens the security or integrity of the service.

Effect of termination

Sections that by their nature should survive termination (IP, limitation of liability, governing law, dispute resolution) survive.

10. Warranties and disclaimers

The service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, CHATIVOX disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The AI may produce inaccurate or inappropriate output; tenants are responsible for reviewing AI responses before acting on them.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data. CHATIVOX's aggregate liability arising out of or relating to these Terms will not exceed the fees paid by you to CHATIVOX in the 12 months preceding the event giving rise to the claim, or USD 100 if no fees were paid.

Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify CHATIVOX against claims arising from (a) content you upload, (b) your breach of these Terms, or (c) your violation of applicable law. CHATIVOX will indemnify you against third-party claims that your authorized use of the service infringes an issued US patent or copyright, subject to your prompt notice and cooperation.

13. Governing law and dispute resolution

These Terms are governed by the laws of the jurisdiction where the deploying entity is established (to be specified by the deploying entity before production launch). Disputes will first be attempted in good faith by written notice and a 30-day negotiation period. Unresolved disputes will be submitted to binding arbitration in that jurisdiction; each party bears its own costs unless the arbitrator decides otherwise. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality violations.

Consumers in the EU, UK, or other jurisdictions whose law provides non-waivable rights retain those rights notwithstanding this section.

14. Changes to these Terms

These Terms are versioned with the same semver scheme as the Privacy Policy:

• MAJOR — material change (e.g. new tenant obligations, new billing model). Requires re-acceptance before continued use.
• MINOR — non-material additions (e.g. new optional feature terms).
• PATCH — clarifications and typographical corrections.

The version and effective date are shown in the YAML frontmatter at the top of this file. Notice of MAJOR changes is sent by email to the tenant's primary contact at least 30 days before the effective date where practicable.

15. Contact

• General: support@chativox.com
• Legal: legal@chativox.com
• Security: security@chativox.com
• Privacy: privacy@chativox.com